Shipping policy

Last Updated: April 25, 2026

At ProVenture Marketplace, transparency is our priority. This policy details how we fulfill and deliver our specialized gear, from small accessories to heavy-duty equipment.

1. Shipping Origin & Fulfillment

To provide the most efficient delivery, we utilize a supplier-direct fulfillment model. Your orders are shipped directly from our network of premium manufacturing partners and distribution centers located throughout the United States. By shipping directly from the source, we reduce handling time and ensure your equipment arrives in peak condition.

2. 100% Free Shipping – No Exceptions

We provide Free Shipping on all domestic orders within the contiguous United States.

  • No Minimums: Free shipping applies to every item, regardless of price.

  • No Heavy Surcharges: The price you see includes delivery for our largest ramps and storage units.

  • No Hidden Fees: We cover all residential delivery and liftgate fees.

3. Shipping Times & Logistics

Shipping Zone Shipping Cost Handling Time Transit Time Total Estimated Delivery
United States FREE 1–2 Business Days 5–10 Business Days 6–12 Business Days

  • Order Cut-off: 5:00 PM (EST), Monday – Friday.

  • Operating Hours: Our fulfillment teams operate Monday through Friday. Orders placed on weekends or holidays begin processing the following business day.

4. Freight Handling (Heavy/Large Items)

For industrial-grade items, we utilize professional LTL (Less Than Truckload) carriers including FedEx Freight, Maersk, or USLTL.

  • Curbside Delivery: All freight shipments are delivered to the curb of your provided address.

  • Liftgate Service: Included at no extra cost if your delivery location does not have a loading dock.

  • Appointment Required: The carrier will call the phone number provided at checkout to schedule a delivery window. A valid phone number is required for all freight orders.

5. Order Tracking & Delivery Issues

  • Tracking: A tracking number will be emailed to you immediately upon dispatch.

  • Inspection & Damage: For freight items, please inspect the packaging before signing the driver's receipt. If damage is visible, note it on the Bill of Lading (BOL). Report all damage to us within 14 days with photos.

  • Address Accuracy: We ship to the address provided at checkout. Please ensure this is correct, as we cannot redirect freight shipments once they are in transit.

6. Contact Information

📍 Business Headquarters

Although we are an online-only retailer, we are a registered New York business entity with a physical presence for our administrative operations.

ProVenture Marketplace Administrative HQ 3214 Cambridge Avenue, Suite 3 Bronx, New York 10463 United States (Administrative Office Only – No Public Showroom)

(ProVenture Marketplace)

Direct Professional Support:

  • Opening hours and closing hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)