FAQs

Store Legitimacy

• Where are you located? Our physical address is 3214 Cambridge Avenue, Suite 3, Bronx, New York 10463, United States

• Are you a legitimate business? Yes. We are a registered business operating under the official name ProVenture Marketplace.

• How can I contact support? Email: support@proventuremarketplace.com

  • Phone: +1 845-584-7621

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).

Shipping Policy

• Order Cut-off Time: 5:00 PM (EST).

• Handling Time: 1–2 business days (Monday – Friday).

• Transit Time: 5–10 business days (Monday – Friday).

• Shipping Cost: Free shipping on all orders within the USA.

• Shipping Destinations: We ship to all locations within the United States.

• Carriers: We utilize UPS for domestic parcels and FedEx Freight, Maersk, or USLTL for LTL freight shipments.

Returns & Refunds

• Return Window: Returns must be initiated within 14 business days of receiving your order.

• Refund Processing Time: Refunds appear in your account within 14 business days after the return is processed.

• Return Fees: No cost on restocking fee of the original sale amount.

• Return Conditions: Items must be returned in undamaged condition.

• How to Start a Return: Email support@proventuremarketplace.com to receive return instructions.

Payments & Cancellations

• Accepted Payment Methods: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

• Cancellation Policy: Orders can be canceled for a full refund before they are processed for shipment. Contact support@proventuremarketplace.com before the 5:00 PM (EST) cut-off to request a cancellation.