FAQs

Store Legitimacy

📍 Business Headquarters

Although we are an online-only retailer, we are a registered New York business entity with a physical presence for our administrative operations.

ProVenture Marketplace Administrative HQ 3214 Cambridge Avenue, Suite 3 Bronx, New York 10463 United States (Administrative Office Only – No Public Showroom)

(ProVenture Marketplace)

Direct Professional Support:

• Phone: +1 845-584-7621 

• Email: support@proventuremarketplace.com

• Opening hours and closing hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

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Shipping Policy

• Order Cut-off Time: 5:00 PM (EST).

• Handling Time: 1–2 business days (Monday – Friday).

• Transit Time: 5–10 business days (Monday – Friday).

• Shipping Cost: Free shipping on all orders within the USA.

• Shipping Destinations: We ship to all locations within the United States.

• Carriers: We utilize UPS for domestic parcels and FedEx Freight, Maersk, or USLTL for LTL freight shipments.

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Returns & Refunds

• Return Window: Returns must be initiated within 30 business days of receiving your order.

• Refund Processing Time: Refunds appear in your account within 30 business days after the return is processed.

• Return Fees: No cost on restocking fee of the original sale amount.

• Return Conditions: Items must be returned in undamaged condition.

• How to Start a Return: Email support@proventuremarketplace.com to receive return instructions.

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Payments & Cancellations

• Accepted Payment Methods: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

• Cancellation Policy: Orders can be canceled for a full refund before they are processed for shipment. Contact support@proventuremarketplace.com before the 5:00 PM (EST) cut-off to request a cancellation.