Shipping Policy

Last Updated: February 25, 2026

At ProVenture Marketplace, we believe in full transparency. This Shipping Policy outlines our delivery process for all products, including heavy-duty ramps and industrial storage.

1. 100% Free Shipping – No Exceptions

ProVenture Marketplace provides Free Shipping on all domestic orders within the United States.

• No Minimum Purchase: Free shipping applies to every item in our store, regardless of price.

• No Heavy Item Surcharges: Even for our largest industrial ramps and storage units, the price you see is the price you pay.

• No Hidden Fees: We do not charge for residential delivery, liftgate services, or freight handling.

2. Shipping Costs and Transit Times

Shipping Zone	Shipping Cost	Handling Time	Transit Time	Total Estimated Delivery
United States	FREE	1–2 Business Days	5–10 Business Days	6–12 Business Days

3. Order Cut-off Time

Our order cut-off time is 5:00 PM (EST), Monday through Friday.

• Orders placed before 5:00 PM EST begin processing within the stated handling time.

• Orders placed after 5:00 PM EST, or during weekends/holidays, begin processing the next business day.

4. Order Handling & Transit

• Handling Time: 1 to 2 business days (Monday – Friday). This includes order verification, quality checks, and packaging.

• Transit Time: 5 to 10 business days (Monday – Friday) once the carrier picks up the item.

5. Shipping Methods & Carriers

We select the most reliable carrier based on the size and weight of your order:

• Small Parcels: Delivered via UPS.

• LTL Freight (Heavy/Large Items): Delivered via FedEx Freight, Maersk, or USLTL.

• Note: All freight deliveries include curbside delivery and liftgate service (if required) at no additional cost to you.

6. Order Tracking

Once dispatched, you will receive a confirmation email with a tracking number and a link to the carrier’s website. You can monitor your shipment’s progress in real-time.

7. Delivery Issues & Address Changes

• Address Accuracy: Please verify your shipping address at checkout. We are not responsible for shipments sent to an incorrect address provided by the customer.

• Damaged Items: If your order (especially freight items) arrives damaged, please contact us within 14 calendar days with photographic evidence.

• Missing Items: Report missing items within 10 calendar days of the delivery date.

8. Contact Information

Business Name: ProVenture Marketplace Physical Address: 3214 Cambridge Avenue, Suite 3, Bronx, New York 10463, United States Email: support@proventuremarketplace.com Phone: +1 845-584-7621 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)