Privacy Policy

Last Updated: February 25, 2026

At ProVenture Marketplace, we are committed to keeping your data safe and being fully transparent about how we use it. This Privacy Policy explains what information we collect, why we collect it, and how we protect it when you visit our website or make a purchase. This policy complies with global privacy standards, including the GDPR (for European users) and the CCPA/CPRA (for California users).

1. Information We Collect

We practice data minimization, meaning we only collect the information absolutely necessary to provide you with a great shopping experience.

• Information You Provide Directly: When you place an order, create an account, or contact us, we collect your name, billing and shipping addresses, email address, and phone number.

• Payment Information: We do not view or store your full credit card details on our servers. All financial data is handled directly by our secure, third-party payment processors.

• Automatically Collected Information: When you browse our store, we automatically collect basic device information, such as your IP address, browser type, and time zone, using cookies.

2. How We Use Your Information

We use your information strictly for the following business purposes:

• Order Fulfillment: To process your payments, arrange for shipping, and send you order confirmations and tracking updates.

• Customer Support: To communicate with you regarding your order, answer questions, and handle returns or exchanges.

• Fraud Prevention: To screen orders for potential risk or fraudulent activity to protect both our business and our customers.

• Marketing: If you have explicitly opted in, we may send you emails about new products or promotions. You can easily unsubscribe at any time.

3. Third-Party Sharing & Our "No Selling" Guarantee

ProVenture Marketplace does not sell, rent, or trade your personal information to any third parties. We only share your data with essential, trusted service providers necessary to run our business:

• E-commerce Platform: Our website is securely hosted on Shopify, which manages our online infrastructure.

• Payment Processors: We use secure third-party gateways to process your transactions, supporting American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

• Shipping Carriers: We share your name and shipping address with our logistics partners (e.g., USPS, UPS, FedEx) strictly to deliver your order.

4. Cookies & Tracking

Cookies are small data files placed on your device that help our website function. We use cookies in plain, simple ways:

• Functionality: To remember the items you placed in your shopping cart and keep you logged into your account.

• Analytics: To help us understand how visitors use our site so we can improve navigation and performance.

• Your Choice: You can disable cookies at any time through your web browser settings, though doing so may limit your ability to use certain features on our store (like the shopping cart).

5. Your Customer Rights

Depending on your location, including California (CCPA/CPRA) and the European Union (GDPR), you have the following rights regarding your personal data:

• The Right to Access: You can request a copy of the personal information we have on file for you.

• The Right to Correct: You can ask us to update or fix any inaccurate information.

• The Right to Delete: You can request that we erase your personal data from our systems, subject to legal record-keeping exceptions.

6. Data Retention

We keep your data only for as long as needed to fulfill the purposes outlined above.

• Order Records: We retain transaction data for 7 years to comply with standard legal and tax obligations.

• Marketing Data: If you are inactive or unsubscribe, your marketing data is automatically deleted or anonymized after 24 months.

7. Contact Us

For full transparency, if you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us directly:

Business Name: ProVenture Marketplace

Physical Address: 

Last Updated: February 25, 2026

This Shipping Policy describes the delivery process and timelines for ProVenture Marketplace. We aim for full transparency regarding how your order is processed and delivered within the United States.

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1. Delivery Area

We ship to all addresses within the United States. At this time, we do not offer international shipping.

2. Shipping Costs and Transit Times

ProVenture Marketplace provides Free Shipping on all domestic orders. There are no minimum purchase requirements or hidden shipping fees.

Shipping Zone	Shipping Cost	Handling Time	Transit Time	Total Estimated Delivery Time
United States	Free	1–2 Business Days	3–5 Business Days	4–7 Business Days

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3. Order Cut-off Time

Our order cut-off time is 5:00 PM (EST), Monday through Friday.

• Orders placed before 5:00 PM EST will begin processing within the stated handling time.

• Orders placed after 5:00 PM EST, or during weekends and public holidays, will begin processing on the next business day.

4. Order Handling Time

Our handling time is 1 to 2 business days (Monday through Friday). This is the time required to verify your order, perform quality checks, and package the items for shipment.

5. Transit Time

Once your order has been processed and picked up by the carrier, the transit time is 3 to 5 business days (Monday through Friday).

6. Shipping Carriers

We utilize several carriers depending on the item size and destination:

• Small Parcels: UPS.

• LTL Freight: FedEx Freight, Maersk, and USLTL.

7. Order Tracking

Once your package has been dispatched, we will send a confirmation email to the address provided at checkout. This email will include your tracking number and a link to the carrier’s website so you can monitor your shipment’s progress in real-time.

8. Delivery Issues and Address Changes

• Address Accuracy: Please verify your shipping address before completing your purchase. We are not responsible for shipments sent to an incorrect address provided by the customer.

• Damaged Items: If your order arrives damaged, please contact us within 14 calendar days of delivery with photographic evidence.

• Missing Items: Report any missing items within 10 calendar days of the delivery date.

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9. Contact Information

For questions regarding your shipment, please contact our support team during business hours.

• Business Name: ProVenture Marketplace

• Physical Address: 3214 Cambridge Avenue, Suite 3, Bronx, New York 10463, United States

• Email: support@proventuremarketplace.com

• Phone: +1 845-584-7621

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)